Infusion Glow

Terms of Service

Welcome to Infusion Glow (“Infusion Glow,” “we,” “us,” or “our”).
These Consultant Terms of Service (“Consultant Terms” or “Agreement”) govern your participation as a consultant, specialist, or expert (“Consultant,” “you,” or “your”) on the Infusion Glow platform.

By registering as a Consultant, accessing the Consultant Dashboard, or providing consultations through Infusion Glow, you agree to these Consultant Terms, the Privacy Policy, and the Customer Terms of Service.

1. Scope and Relationship

Infusion Glow is a digital platform that connects clients seeking non-surgical cosmetic and hydration infusion services with qualified professionals.

You are engaged as an independent contractor, not an employee, agent, or representative of Infusion Glow Ltd.
Nothing in this Agreement creates an employment, partnership, or joint-venture relationship.

2. Eligibility and Registration

To join the Consultant Portal, you must:

  1. Be at least 18 years old.

  2. Hold relevant qualifications, certifications, or experience appropriate to the services you offer.

  3. Complete onboarding, identity verification, and any compliance documentation requested.

  4. Maintain active professional indemnity or liability insurance where required by local law.

  5. Agree to abide by Infusion Glow’s ethical, safety, and privacy standards.

Infusion Glow reserves the right to approve, deny, or revoke consultant access at its sole discretion.

3. Platform Access and Use

3.1. Consultant Portal

The Consultant Portal provides tools for:

  • Managing profiles, schedules, and availability.

  • Receiving client booking requests.

  • Conducting virtual consultations.

  • Uploading or reviewing AI-generated diagnostic reports (where permitted).

  • Sending consultation summaries and product recommendations.

3.2. Your Obligations

You must:

  • Keep your professional information accurate and up-to-date.

  • Respond to bookings promptly and professionally.

  • Maintain confidentiality of all client data.

  • Use secure and approved communication channels (video, chat, or messaging) within the platform.

  • Refrain from disclosing personal contact information to clients for off-platform engagements unless expressly authorized.

4. Nature of Services

4.1. Non-Medical Advisory Role

Infusion Glow provides wellness and cosmetic guidance, not medical diagnosis or treatment.
You must not:

  • Claim to diagnose or cure medical conditions.

  • Prescribe drugs or medical treatments unless you hold valid licensure for the client’s jurisdiction and are authorized under local law.

  • Misrepresent your credentials or guarantee outcomes.

4.2. Professional Conduct

You agree to:

  • Act with integrity, competence, and respect toward clients and peers.

  • Avoid discriminatory or harassing behaviour.

  • Follow Infusion Glow’s Professional Code of Conduct and applicable healthcare or cosmetic regulations.

5. Fees, Payments, and Commission

5.1. Consultation Fees

  • Fees are set by Infusion Glow or as mutually agreed.

  • Clients pay through the Infusion Glow platform using secure payment processors (e.g., Stripe).

  • You will receive your portion (minus Infusion Glow’s commission) via electronic pay-out.

5.2. Commission

  • Infusion Glow retains a platform commission (e.g., 20%) on each completed booking to cover administrative, marketing, and technology costs.

  • The commission rate may vary by region or promotion.

5.3. Payment Schedule

  • Pay-outs occur after consultations are successfully completed and marked “fulfilled.”

  • Refunds, cancellations, or client disputes may delay or offset payment until resolved.

5.4. Taxes

You are solely responsible for reporting and paying any income, VAT, or other taxes applicable in your jurisdiction.

6. Cancellations and Client Relations

  • You may cancel or reschedule a booking within the platform’s cancellation window (e.g., 24 hours) without penalty.

  • Frequent cancellations or no-shows may result in reduced visibility or suspension.

  • Consultants must not solicit clients for external business or redirect them outside Infusion Glow.

7. Confidentiality and Data Protection

7.1. Client Data

All client photos, diagnostic reports, and consultation notes are strictly confidential.
You may access and use client data only for legitimate consultation purposes within the platform.

7.2. Compliance

You must comply with:

  • UK GDPR, EU GDPR, U.S. HIPAA (if applicable), and other privacy regulations.

  • Infusion Glow’s Privacy Policy.

  • Platform security rules regarding data storage and access.

Unauthorized export or personal retention of client data is prohibited.

8. Intellectual Property

  • Materials, templates, and software tools provided by Infusion Glow remain the property of Infusion Glow.

  • You retain ownership of any original educational or promotional content you create but grant Infusion Glow a non-exclusive, worldwide, royalty-free license to display and promote it within the platform.

  • You may not use Infusion Glow’s trademarks, branding, or logos without written permission.

9. Use of AI and Diagnostic Tools

  • AI skin analysis tools assist in generating assessments and recommendations.

  • You may interpret AI outputs but must clearly communicate that results are informational, not medical.

  • You are responsible for reviewing AI reports before sharing with clients to ensure accuracy and appropriateness.

  • You must not manipulate AI results or use third-party diagnostic systems without Infusion Glow’s authorization.

10. Communications and Marketing

  • You consent to receive administrative, promotional, and service emails from Infusion Glow.

  • You may not send unsolicited marketing messages to clients.

  • Any off-platform marketing using Infusion Glow’s name requires prior written approval.

11. Platform Security and Acceptable Use

You agree not to:

  • Circumvent or disable platform security.

  • Collect or scrape client data.

  • Share login credentials.

  • Introduce viruses, malware, or harmful code.

  • Use AI tools to impersonate, mislead, or harass.

Infusion Glow may suspend access for any suspected violation of these rules.

12. Review, Ratings, and Feedback

  • Clients may rate and review consultations.

  • Infusion Glow may moderate but not alter honest feedback.

  • You may respond professionally but not retaliate or demand removal of negative reviews.

13. Suspension and Termination

Infusion Glow may suspend or terminate your account if:

  • You breach these Consultant Terms or applicable laws.

  • You misrepresent qualifications or engage in misconduct.

  • You violate client privacy or security standards.

  • You remain inactive for an extended period.

Upon termination:

  • Outstanding fees are settled after deductions or refunds.

  • Access to client data and portal tools is revoked.

  • Confidentiality obligations continue indefinitely.

14. Indemnification

You agree to indemnify and hold harmless Infusion Glow, its affiliates, employees, and clients from claims or damages arising from:

  • Your professional advice, conduct, or omissions.

  • Breach of these Consultant Terms.

  • Violation of any law or third-party right.

15. Limitation of Liability

To the maximum extent permitted by law:

  • Infusion Glow is not liable for your professional acts, advice, or omissions.

  • We are not responsible for indirect, incidental, or consequential damages.

  • Our total liability under this Agreement shall not exceed the commission retained on your transactions in the preceding 3 months.

16. Independent Contractor Status

You acknowledge that:

  • You are not an employee of Infusion Glow.

  • You are responsible for your own insurance, equipment, and taxes.

  • Nothing herein grants authority to bind Infusion Glow to any agreement or obligation.

17. Changes to the Platform or Terms

Infusion Glow may modify or update these Consultant Terms at any time.
Notice of material changes will be sent to your registered email or displayed within the Consultant Portal.
Continued use after notice constitutes acceptance of the updated Terms.

18. Governing Law and Jurisdiction

These Consultant Terms are governed by the laws of England and Wales, unless otherwise required by local law.
Disputes shall be resolved through good-faith negotiation, followed by binding arbitration or proceedings in the courts of England and Wales.

19. Compliance and Ethics

You must:

  • Comply with all applicable cosmetic, wellness, advertising, and consumer-protection laws.

  • Refrain from false claims or unapproved product endorsements.

  • Maintain professional boundaries and respect client autonomy.

Infusion Glow reserves the right to audit compliance and request proof of qualifications or insurance.

20. Contact

For support or legal inquiries:
📧 supports@infusionglow.com
📍 Infusion Glow Ltd
25 Wellness Street, London, United Kingdom

21. Entire Agreement

These Consultant Terms, together with the Customer Terms of Service, Privacy Policy, and any additional platform policies, constitute the entire understanding between you and Infusion Glow regarding your consultant relationship.

Infusion Glow Ltd
Registered in the United Kingdom
Company No. (insert once available)