Privacy Policy

Welcome to Infusion Glow.
Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, mobile app, or use our services.

By using Infusion Glow, you agree to the practices described in this policy.

Who We Are

Infusion Glow is a skincare and wellness technology platform providing non-surgical cosmetic consultations, AI-powered skin diagnostics, hydration infusion therapies, and personalized skincare recommendations.

Registered Business: Infusion Glow Ltd
Registered Office: 25 Wellness Street, London, United Kingdom
Email: privacy@infusionglow.com

Information We Collect

We collect information in several ways to provide and improve our services:

A. Personal Information

• Full name, email address, phone number, and contact preferences

• Date of birth, gender, and general demographic data

• Account credentials (for registered users and consultants)

B. Health & Diagnostic Information

• Photos or videos uploaded for AI skin analysis

• Skincare concerns, allergies, and diagnostic reports

• Consultation notes and treatment preferences

Health information is treated with the highest confidentiality and secured according to HIPAA (for U.S. users) and GDPR (for UK/EU users).

C. Technical Information

• IP address, browser type, device ID, and operating system

• Pages visited, time spent, and interactions with our site

• Cookies, analytics identifiers, and session data

D. Transactional Data

• Payment method and subscription details (processed via Stripe)

• Purchase history for skincare products and services

How We Use Your Information

We use your information to:

• Provide and personalize our skincare services

• Create and manage your user or consultant account

• Process payments and subscriptions securely

• Communicate about bookings, updates, or offers

• Conduct AI-driven skin assessments and product recommendations

• Ensure platform security and detect fraud

• Comply with legal, regulatory, and ethical obligations

Legal Basis for Processing (GDPR/UK GDPR)

We process personal data under the following lawful bases:

• Consent: You give explicit permission (e.g., newsletter signup or AI skin scan).

• Contract: To provide services you request (e.g., consultation booking).

• Legal Obligation: Compliance with laws or authorities.

• Legitimate Interests: For improving services, analytics, and platform security.

You may withdraw consent at any time by contacting privacy@infusionglow.com.

Cookies and Tracking Technologies

Infusion Glow uses cookies and similar tools to:

• Improve performance and user experience

• Analyse website traffic and engagement

• Personalize content and ads

You can manage or disable cookies through your browser settings.

For detailed cookie usage, see our Cookies Policy.

Sharing Your Information

We do not sell personal data.
We may share data only with:

• Service providers: (e.g., Stripe, Firebase, Google Cloud, Amazon Associates) for technical or payment processing.

• Consultants: Only if you consent or book a consultation.

• Legal authorities: When required by law or court order.

All partners must adhere to data protection agreements that meet GDPR, CCPA, and other global privacy standards.

International Data Transfers

Your data may be transferred to secure servers in other countries (e.g., U.S., EU, or UK).
We ensure protection using:

• Standard Contractual Clauses (SCCs)

• UK International Data Transfer Addendum

• Appropriate security safeguards

Data Retention

We retain data only as long as necessary for:

• Providing services

• Legal or accounting obligations

• Security or fraud prevention

User diagnostic and consultation records are typically retained for 7 years (healthcare compliance) unless deletion is requested sooner.

Your Rights

Depending on your region, you have the right to:

RegionRights AvailableUK/EU (GDPR)Access, Rectification, Erasure, Restriction, Portability, Objection, Withdraw ConsentUS (CCPA/CPRA)Right to Know, Delete, Opt-Out of Sale/Sharing, Non-DiscriminationGlobalTransparency, Security, Consent Revocation

You can exercise these rights by emailing privacy@infusionglow.com.

Data Security

We use industry-standard security technologies, including:

• End-to-end encryption (HTTPS, TLS)

• Firebase Authentication & Firestore security rules

• Limited employee access with role-based permissions

• Regular audits and penetration testing

Despite our efforts, no system is 100% secure; however, we continually monitor for threats and respond promptly.

Children’s Privacy

Infusion Glow does not knowingly collect data from individuals under 16.
If you are a parent or guardian and believe your child provided data, please contact us to delete it.

Third-Party Links & Affiliate Disclosure

Our website may include links to external vendors, including Amazon Associates.
When you purchase through these links, we may earn a small commission at no cost to you.
We do not control or take responsibility for third-party privacy practices.

Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with a new “Last Updated” date.
If changes are significant, we will notify users by email or app notification.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, contact:

Infusion Glow Data Protection Officer
📧 privacy@infusionglow.com
📍 Infusion Glow Ltd, 25 Wellness Street, London, UK

Regulatory Contact

If you believe your data rights have been violated, you may contact:

• UK: Information Commissioner’s Office (ICO) — www.ico.org.uk

• EU: Your local Data Protection Authority

• US: Federal Trade Commission (FTC) — www.ftc.gov

Infusion Glow – Science. Self-Care. Simplicity. Glow.

Last Updated: October 30, 2025
Effective Date: October 30, 2025